Shop, Delivery, Returns and Refund Terms

Effective: 13 July 2026

These terms apply to consumer orders placed through the Restore Britain shop. Product descriptions, total price, delivery charge and estimated fulfilment are shown before purchase. An order acknowledgment is not acceptance; the contract is formed when we confirm dispatch or otherwise expressly accept the order.

Made-to-order goods

Many products are printed after ordering by Inkthreadable or Two Fifteen. A supplier may receive the minimum order and delivery details needed for its product. Check sizing and personalisation carefully.

Delivery

We deliver to the destinations offered at checkout. Tell us promptly about delay, loss or damage. Risk passes on delivery; ownership passes after full payment.

Cancellation and returns

For standard goods bought online, consumers normally have 14 days after delivery to cancel, followed by 14 days to return them. You may have to pay return postage where clearly stated. The cancellation right does not normally apply to genuinely personalised or bespoke goods, but this does not remove rights where goods are faulty, not as described or unfit for purpose.

Faults and refunds

Contact [email protected] with the order number and evidence where helpful. We will apply the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including repair, replacement, price reduction or refund as applicable. Approved refunds return to the original payment method. Nothing here limits statutory rights.

Prices and payment

Prices and any applicable taxes are shown at checkout. Card data is handled by the selected payment provider and should not be retained by Restore Britain. Obvious pricing errors may be corrected before acceptance.